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Questions? Our friendly staff is available 7 days a week. Call or text us at 480.626.4072 or e-mail info@AZVacationHomeRentals.com

Refund and Privacy Policy

AZVacationHomeRentals.com


Refund Policy

Reservations canceled more than 30 days before the start of the stay will receive 100% refund (less $95 transaction processing fee). Reservations canceled between 30 days and 15 days before the start of the stay will receive 50% refund (less $95 transaction processing fee). If canceling at or less than 14 days before arrival, TOTAL PAYMENT IS FORFEITED. Early departure or shortened stay does not warrant any refund. There are NO EXCEPTIONS to this policy under any circumstances. Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply. Read your Description of Coverage/Policy carefully and contact CSA at (866) 999-4018 with coverage questions. Reservations receiving any refunds including changes to the reservation will be less $95 transaction processing fee. We highly recommend purchasing Travel or Trip Insurance to protect your investment.


Privacy Statement

INTRODUCTION

This is the Privacy Policy for all websites owned or operated by AZVacationhomerentals.com (AVHR) located at PO Box 21945, Mesa AZ 85277, including, without limitation other websites AVHR may own or manage in the future (each a “Site” and collectively, the “Sites”). Your access to and use of the Sites is subject to this Privacy Policy (“Privacy Policy”) and all applicable laws. Your privacy rights are important to us, and we want to make sure you are comfortable providing information to AVHR when you wish to rent or inquire about a property listed on one of our Sites. The terms “AVHR”, “we”, “us” and “our” when used in this Privacy Policy refer to AVHR and its various affiliated entities including the home owner(s). The terms “you” and “your” when used in this Privacy Policy means a user of any of the Sites. This Privacy Policy is part of and incorporated into the Terms of Use for our Sites. Any other capitalized terms used in this Privacy Policy but not defined in this document will have the meanings as defined in the Terms of Use for our Sites.


INFORMATION GOVERNED BY THIS PRIVACY POLICY

This Privacy Policy applies only to information collected through our Sites, and it does not govern any information you may provide to us or our affiliated companies by phone or otherwise. “PII” means “personally identifiable information,” which is information that identifies you personally, either alone or in combination with other information available to us (including without limitation you name, address, email address, telephone number, or other personal information). “Non- PII” means “non-personally identifiable information” or other information which alone does not identify you (however, in some circumstances Non-PII may be combined with PII in order to identify a specific individual). We sometimes refer to both PII and Non-PII in this Privacy Policy as “Information.”


YOUR CONSENT

By using any of our Sites, you are agreeing to the collection, use, and disclosure of your Information as described in this Privacy Policy. If you do not consent to the collection, use, and disclosure of your Information as described in this Privacy Policy, you may not use our Sites. If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please email us at info@AZVacationHomeRentals.com.


THIS PRIVACY POLICY MAY CHANGE

We reserve the right to update or modify this Privacy Policy with regard to any or all of the Sites, at any time and without prior notice, by posting a link to the revised version of this Privacy Policy on the Site(s) for which it has changed. Use of that Site(s) following any such change constitutes your agreement that all Information collected from or about you through any Site after the revised Privacy Policy is posted will be subject to the terms of the revised Privacy Policy. You may access the current version of this Privacy Policy at any time by clicking on the link marked “Privacy Policy” at the bottom of most pages of our Sites. To the extent rules or guidelines affecting your use of the Sites are found on other pages of the Sites, those rules and guidelines are hereby incorporated by reference into this Privacy Policy.


INFORMATION COLLECTED ON OUR SITES

We, or related entities and affiliates, or our third party service providers may collect and track the following types of information about users on our Sites: Optional Voluntary Information. In order to access or use certain services and capabilities on our Sites, you may be required to voluntarily submit certain PII. The use of these services or capabilities is purely optional, so you are not required to submit any PII through our Sites if you do not wish to use them. Some of these capabilities include requesting information on a particular rental property or vacation destination, providing details regarding a property you own or manage (for potential listing on one of the Sites, or to otherwise contact us through our Site. The PII you submit will be available not only to AVHR, but also to our affiliated companies once it has been received through our Sites, and it may be transferred as described below to other parties (see sections regarding sharing information below). Usage data. AVHR may track user traffic patterns and content accessed throughout our Sites. This information allows us to better tailor our content to readers’ needs and to help our affiliated companies, advertisers and property owners to better understand our audience. Cookies and similar technologies. In order to improve your experience when using our Site, we or our third party service providers may place a text file called a “cookie” on your computer, which may store preferences or other information, and may be used to help personalize your experience when using our Sites. We use cookies to learn the source of traffic to our Sites (including the site you were visiting before you came to our Sites), to save a list of “favorite” properties you may designate on our Sites, and we may also use cookies to store your other preferences when using our Sites. We or our third party service providers may also use other technologies to monitor behavior and collect certain data regarding the actions of our users online, which may including “pixel tags,” which are small pieces of code embedded in emails sent to users. We may use third party advertising companies to serve ads when users visit the Sites. In the course of serving advertisements to the Sites, our third-party advertisers may place or recognize a unique cookie on your browser or may use web beacons, pixel tags or similar technologies for purposes of generating advertisements and other content targeted to your interests, and for other data collection, response measurement, marketing and related business purposes. This Privacy Policy does not cover the collection methods or use of the information collected by these third parties. These third parties have their own privacy policies and may be members of The Network Advertising Initiative (“NAI”), a cooperative group of ad serving providers that has developed a set of privacy principles to which its members adhere. To remove yourself from some or all NAI member advertising programs, please visit the NAI Opt Out Page at www.networkadvertising.org/ optout_nonppii.asp. If you otherwise wish to opt-out of having your usage tracked by advertisers, in accordance with California law, please send an email to info@AZVacationHomeRentals.com and we will work with you to accommodate your request. You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. Disabling cookies may result in errors while using the Sites. Information Sent to Us by Your Web Browser. We may collect information that is sent to us automatically by your web browser, such as your IP address, the address of the web page you were visiting when you accessed our Sites, information on your operating system and browser, and the date and time of your visit. Such information does not by itself identify you personally. In addition, we may review our server logs for security purposes, such as detecting intrusions into our network. If we suspect criminal activity, we might share our server logs — which contain visitors’ IP addresses — with the appropriate investigative authorities who could use that information to trace and identify individuals.


USE OF INFORMATION COLLECTED ON THE SITE

AVHR or our affiliated companies may use PII collected on our Sites: to enhance your experience using our Sites, to provide information you have requested, to facilitate a vacation rental transaction between our users and property owners, to notify you of other properties or information we believe may be of interest to you, to improve our Sites, for purposes related to the business of AVHR or our affiliated companies, for marketing or promotional purposes, for any other purpose described in this Privacy Policy, or otherwise as we may disclose to you from time to time. We may also use Non-PII sent to us by your web browser or by cookies to perform statistical analyses of our server logs in order to study the use of various areas of our Sites. We also review IP addresses to analyze where we are getting our audience. We may create aggregate reports on our users traffic patterns and other user data for current or future affiliated companies, advertisers, sponsors and partners. This allows our advertisers to advertise more effectively, and allows our users to receive advertisements that are pertinent to their needs. We use email addresses collected on our Sites to periodically send emails to users regarding vacation destinations, rental properties, or other offers, products or services we believe may be of interest to you. You may unsubscribe from these emails at any time by clicking on the unsubscribe link in emails generated by our third party email provider. If an individual sales representative sends an email specifically to you, there is no unsubscribe link in that email, however you may notify us by forwarding the email to info@AZVacationHomeRentals.com and notifying us that you do not wish to be contacted again.


SHARING OF INFORMATION

We may share your PII or Non-PII collected through our Sites with: (i) our current or future affiliated companies, subsidiaries, or other related entities; (ii) companies and organizations that perform services on our behalf, for example, companies that provide support services to us (such as reservation processing, data storage and web hosting services); (iii) owners or managers of rental properties about which you have inquired on our Sites, and (iv) third parties we have selected for marketing purposes, promotions, or other purposes not expressly described herein. We may also disclose the PII we collect through our Sites when we, in good faith, believe disclosure is appropriate to comply with the law (or respond to any legal process such as a court order or subpoena, government requests in the U.S. or other countries, or request related to national security in accordance with applicable laws); to prevent or investigate a possible crime such as fraud or identity theft; to enforce the Terms of Use or other agreements that govern your use of our Sites or rental of properties you have identified through our Sites; to protect the rights, property or safety of AVHR, our affiliated companies, property owners or managers, our users or others; or to protect your vital interests. Information submitted to our Sites is an asset of AVHR and its affiliated companies, and will become part of our normal business records. Any information collected on our Sites, including without limitation PII, may be transferred to any entity related to AVHR or any of its affiliated entities in the present or future, or to another company that has acquired the stock or assets of AVHR or our affiliated companies, for example, as the result of a sale, merger, reorganization, dissolution or liquidation. If such a transfer occurs, the acquiring company’s use of your PII will still be subject to this Privacy Policy, and the privacy preferences you have expressed to us. Please be aware that by using any of our Sites you are deemed to have accepted and agreed to the sharing of your Information collected through our Sites in the manner described in this Privacy Policy, and we will not be required to obtain your consent for any disclosure described in this Privacy Policy.


INTERNATIONAL USERS

If you are located outside of the United States, you understand that by using any of our Sites, you are providing Information to AVHR and its affiliated companies in the United States, and you hereby consent to the transfer of your Information to (and processing or other use of your information in) the United States and any other countries in which AVHR: (i) has affiliated entities now or in the future, (ii) promotes rental properties about which you have inquired, (iii) has entered (or may enter in the future) any marketing or sales related arrangements with a company located in the applicable country, and (iv) may transfer your Information in accordance with this Privacy Policy. You further consent to the use of your Information for marketing purposes by AVHR and its affiliated entities, marketing partners, service providers, or any third parties to which AVHR may provide your Information as described in this Privacy Policy, in the United States or any other country. THIRD PARTY SITES Third party sites, including our advertisers, promotional partners, property owners/managers, and other service providers accessible through our Sites, may have their own privacy and data collection policies and practices. For example, during your visit to our Sites you may link to, or view certain content that is actually created or hosted by a third party. AVHR is not responsible for the actions or policies of such third parties and is not liable to you for any claims that may arise from your interaction with those third parties or their sites. You should exercise caution and check the applicable privacy policies of those third parties when providing PII or another party’s information on a feature or page operated by a third party.


SECURITY

AVHR operates secure data networks protected by industry standard systems. Our security and privacy policies are periodically reviewed and enhanced as necessary. Only authorized individuals have access to the PII provided by our Site’s users.


MODIFYING OR DELETING YOUR INFORMATION

We respect your right to make choices about the ways we collect, use, process and disclose your PII. You may update or modify your information or change your preferences at any time by sending any email to info@AZVacationHomeRentals.com.

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